Refund policy
Return & Refund Policy
Thank you for shopping at Elevated Bar Co. We want you to be completely satisfied with your purchase. If you need to return an item, please review our guidelines below.
Return Window You have 30 days from the date of delivery to return your item for a refund. To be eligible for a return, your item must be strictly in new and unused condition, in the exact same condition that you received it, and in its original packaging.
How to Initiate a Return All returns are processed by mail.
To start a return, please contact us at Returns@Elevatedbarco.com with your order number. We will provide you with the return shipping instructions on how to send your package.
Note: Returns sent back without prior authorization will not be accepted.
Return Shipping Costs & Label Provisioning
- Damaged or Defective Items: If your item arrives damaged, defective, or is incorrect, Elevated Bar Co. covers 100% of the return shipping costs. We will provide you with a pre-paid return shipping label via email for you to download and print.
- Customer Remorse (Change of Mind): If you are returning an item because you changed your mind, ordered the wrong size, or no longer want it, you (the customer) are responsible for the return shipping costs. It is your responsibility to purchase a return shipping label from your courier of choice.
Restocking Fees & Order Cancellations:
Restocking Fees
We charge a 10% restocking fee on all customer remorse returns. This fee will be deducted from your final refund amount. There is no restocking fee applied to damaged or defective items.
Order Cancellations
Orders canceled before they have shipped will be refunded in full with no fees. If you cancel an order after it has already shipped, it will be treated as a standard customer remorse return; you will be responsible for purchasing the return shipping label, and the 10% restocking fee will apply.
Damages & Defective Items
Please inspect the packaging of your item(s) when they arrive. If you notice any visible damage, please make a note of it when signing for delivery. If your item(s) arrive damaged, please take clear photos and send them to Returns@Elevatedbarco.com within 48 hours of delivery. We will process a replacement or insurance claim on your behalf immediately at no cost to you.
Refund Processing
Once we receive and inspect your returned item, we will send you an email notifying you that we have received it. Approved refunds will be processed automatically and issued strictly to the original credit card or payment method used when placing your order. Please allow 5-7 business days for the credit to appear on your bank or credit card statement.
Contact Information:
Email: Returns@Elevatedbarco.com
Phone: 1-(877)-780-0101
